$1,100 “premium” robot failed—and…
$1,100 “premium” robot failed—and Roborock’s support made it worse I paid $1,099.99 for the Roborock S8 MaxV Ultra from Roborock’s official Amazon store. After less than two years of normal household use, the dock developed persistent Error 42 and the mop-washing carriage began stopping at the far-right side of the washing sink. I completed every troubleshooting step Roborock requested: cleaning and reinstalling the maintenance brush, filter, sink, and track; checking the mop cloth; updating the firmware; retesting the system; and submitting photos, the serial number, and proof of purchase. The error remains, and Roborock says the machine needs repair. Because the one-year warranty had expired, Roborock initially offered only a $20 discount toward another expensive machine, later increasing it to $30 with a three-day deadline. It took repeated emails just to obtain an estimated repair range of $100–$140, and support still would not clearly confirm the complete cost, inspection and return-shipping fees, shipping insurance, or repair warranty. My requests for supervisor review were also repeatedly ignored. A premium appliance costing more than $1,000 should last longer than this, and customers should not have to fight for basic repair information. I am now pursuing a paid repair because the machine is too expensive to discard. I will update this review if Roborock completes the repair promptly, honors the quoted range, and provides a reasonable warranty on the work. Based on the failure and support experience so far, I cannot recommend this product or the company behind it.