RUDE UNAPOLOGETIC behaviour with zero humanity and empathy for medically ill lady travellers
We were dealing with a genuine and unexpected medical situation involving two lady's traveller, and given the circumstances, we requested redbus team and contacted several times with 5 different agents and 1 supervisor and explained the situation each time due to their own lack of communications with extremely RUDE behaviour and no lack of empathy to consider rescheduling the journey or refund or offering any suitable alternative in extremely difficult situation. But our request was totally denied without any meaningful consideration of the emergency. What was even more upsetting was the experience with your customer support team. Instead of receiving basic understanding and assistance during a critical situation, we were met with a negative, and unsympathetic response with extremely RUDE behaviour. As two women travelling late at night for 11hrs, we were already in a difficult and uncomfortable situation, and the lack of support from REDBUS and MR TRAVEL buses made the circumstances even more distressing.I understand that bookings may be subject to certain policies and terms. However, customer service should also demonstrate basic empathy and reasonable consideration in genuine medical emergencies, particularly when the safety and well-being of women's travel are involved. STEALING PEOPLE MONEY WITH UNAPOLOGETIC BEHAVIOUR AND SHAMELESS NEGATIVE ANSWERS. TOP ON THAT EVEN WHEN BUSES ARE PREBOOKED AND FULL, BUS STAFF TAKE MORE PASSENGERS WITH LESS MONEY AND MAKE THE FULL TRIP EXTREMELY UNCOMFORTABLE WHO PREBOOKED WITH OVERPRICED TICKETS. ALL REDBUS STAFF BEHAVIOUR WAS EXTREMELY RUDE AND UNAPOLOGETIC. EXTREMELY POOR AND PATHETIC EXPERIENCED TWISE. WORST PLATFORM EVER 😡😡😡