Approved $29,293 Refund Stuck in…
Approved $29,293 Refund Stuck in Finance Department Order ID: 308524086001029092 My dispute was successfully resolved on September 18, and a refund of $29,293 USD was officially approved by customer service on September 21. The support ticket was marked as "Completed" because the customer service stage is fully done. However, the funds are completely stuck in your Finance/Accounting Department. The status still shows "Processing Refund," meaning the SWIFT transfer has not been physically dispatched yet. I am writing here because standard customer service cannot bypass accounting delays. I urgently need the Escalation Team to intervene and push the Finance Department to release these funds immediately, before the Golden Week holidays freeze the system entirely. Please escalate this. Despite Alibaba's public reply here promising that the Escalation Team is handling the matter, no action was taken. The Finance Department failed to release my approved $29,293 refund before the Golden Week holidays. The status is still stuck on "Processing Refund". A public apology is meaningless without financial action. I am now forced to wait through a week-long national holiday for a refund that was officially approved on September 21. This must be the absolute first priority to release once banks reopen.