Warning: Systemic refund fraud and bot stonewalling.
Alibaba is running a highly profitable micro-fraud scheme. When issuing a refund for a faulty product, their system intentionally deducts the platform fee from the refund ammount, instead of rewaiving it. Consumers are forced to pay for their system error. Since August, their customer support has completely stonewalled me with useless, automaticly nonsensical answers and email templates to run out the time clock. Reappointing fees from millions of consumers is illegal enrichment. I have officially reported Alibaba to the European Commission under the Digital Services Act (DSA). Avoid! -------------------- Concerning the latest reply of Alibaba, i would likke to add, that i tryied to resolve the case in a meangfull way, but your management team is not problem solving oriented: "Upon review, for order 29439936501043316 the payment processing fee 0.35€ is not refundable. Because when you make a payment on Alibaba.com, the platform incurs certain processing fees from card networks and payment partners. According to the rules set by these networks, they retain these processing fees even if a refund is processed. Therefore, the payment processing fee of this order is not refundable. I apologize sincerely for the loss you've experienced."