I had a disappointing experience with…
I had a disappointing experience with Billion Connect regarding their B2B pricing. Before making my purchase, their sales representative, Camellia, offered me a much cheaper plan and pricing, which was one of the main reasons I decided to proceed with the purchase. However, after purchasing and accessing the platform, I found that the actual plan pricing available on the platform was significantly higher than what had been communicated to me before the purchase. Because I relied on the pricing information provided by the sales representative, I committed money to the service and ended up facing a financial loss. For a B2B business relationship, I expect clear, transparent, and consistent pricing, especially when a customer is making a purchase based on a specific quotation or offer. I have raised this issue with Billion Connect and requested that they investigate the matter, review the communication from the sales representative, and provide a reasonable pricing adjustment or credit. I am still open to continuing business with Billion Connect if this issue is resolved fairly, but I believe potential customers should be aware of my experience and carefully confirm the final platform pricing before making a purchase.