Charged again despite cancellation and bank block
I cancelled my Eulerpool subscription on 4 September 2026 and contacted the company repeatedly afterwards. My attempts to reach customer support went unanswered, and there was no usable self-service cancellation option available to me. After my cancellation attempts were ignored, my bank took steps to block the recurring payment relationship. Despite this, the subscription was subsequently active again and my card was charged once more. I reported the matter to Stripe, which escalated the merchant internally for review. I have kept complete documentation of my cancellation, subsequent messages, Stripe correspondence, bank communication and the later charges. Because another payment still went through, I ultimately had to cancel the affected card entirely to prevent further charges. I am now pursuing the matter through legal and consumer-protection channels. After this happened, I researched the company further and found multiple recent public reviews from other customers describing similar problems involving cancellations, repeated charges and unanswered support requests. Based on my experience, I would be extremely cautious before subscribing. If you are already a customer and want to cancel, keep screenshots and written records of everything, monitor your card statements closely, contact your bank immediately if further charges appear, and dispute any payment you believe was taken after cancellation. This review describes my own documented experience.