Alibaba has been my worst business…
Alibaba has been my worst business nightmare. I paid approximately $9,000—almost $10,000—for an order more than a year ago, and I still have not received it. When I contacted Alibaba customer service, they told me my buyer protection had expired and referred me to their senior customer service team. That team requested proof of everything, and I provided it all. Since then, I have received no response or resolution. This situation has dragged on for almost two years, yet the supplier is still on Alibaba. I have seen no evidence of an investigation or any action to get my order delivered or my money refunded. I am left facing a $9,000 loss. How can Alibaba allow this to happen on its platform? My experience has destroyed my trust in Alibaba, and I cannot recommend it to anyone doing business my order number is 238554466001020906 company’s name Zhijiang Caiya plastic co.Ltd. pay by Alibaba platform.