Took My Money, Did not Send My Order or Provide Updates
I saw a Lumenyse ad posted to the New York Times website and followed a link to their website. I selected and purchased 3 items with a credit card. I did not create an account, I checked out as a guest. I provided my email address for order and shipping updates. My credit card was charged for the order. That was on 9/21/26. I have not heard anything from them and have not received the order. I have emailed their customer service email three times, but have never heard back. Reported incident to the NYT and my credit card company.