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They took my deposit and seized my $61.64 skin! Unfair Support! I opened an account on Hellcase, deposited $5 of my own money, and successfully passed the KYC verification with my real identity. With my own luck, I won a StatTrak AK-47 Orbit Mk01 worth $61.64. Just because I accidentally logged in with another email before, they put an automatic multi-account ban on my verified profile. I proved my identity, offered them to delete all other temporary emails, and told them they could even keep my $5 deposit. I just wanted my skin. But support agent Jordan closed my ticket by saying "it is not negotiable". Taking a user's real money deposit and then confiscating their legitimate win is completely unfair and unacceptable. I demand a senior manager to review my case and deliver my skin to my main Steam account. My Ticket Number: #598507