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Anna

德国

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International Schooling

Terrible support and endless delays with transcripts!

The study process itself was more or less fine, but the support service and administration are an absolute nightmare. During our time here, they managed to lose my payment and completely blocked my daughter's access to the platform for an entire month until it was sorted out. Now, after the academic year has ended, it is impossible to get my son's transcript. I paid for Express Shipping with Notarization and Apostille back in September. The support team constantly breaks their own promises, keeps shifting delivery timelines, ignores direct questions, and closes support tickets without providing any tracking ID. Their attitude is deeply unprofessional and stressful. We were forced to leave this school, and I strictly DO NOT recommend it to anyone. Save your time, money, and nerves!

2026-10-12有帮助 1