Customer service lied to me & refused a full refund.
I ordered a dark green rockabilly dress on 31st July 2025 expecting to get a dark green dress, when I received the dress, it was clearly a light green dress instead. When I pointed out the mismatch in colour to customer service and they said and I quote 'absolutely the same"- obviously colourblind then!! I only got a 60% refund when it should have been 100% especially that the colour was definitely not as advertised What's more, shortly after I couldn't help but notice that they hastily photoshopped the dress colour to match the one I received on their advert! Pixelated at that. Wow, they lied to my face so I would think I deserve a 100% refund for the misadvertisement & dishonesty! So, I'm going to be honest here, this dress and the jewellery are worth a lot less its advertised for. Also lying to a customer so blatantly is not really a good look for this "company"(!)