(!)WARNING
(!)WARNING: Xiamen Oula Information Technology Co., Ltd. — Insulted by Supplier Representative Jonny Edia, Then Blocked I am a business owner currently developing a new clothing line for one of my brands, and was using Alibaba.com to find reliable manufacturing partners for what could become a substantial long-term business relationship involving five figures in recurring monthly purchases. Unfortunately, my experience with **Xiamen Oula Information Technology Co., Ltd.**, specifically its representative **Jonny Edia**, was one of the most appalling and unprofessional business interactions I have ever encountered. We were discussing an initial order of 50 custom T-shirts to start in order to develop confidence in consistency. I was quoted $115 for shipping and $844.50 in total, supposedly including customs duties, with an estimated delivery timeframe of 18–25 days. I simply wanted clarification regarding the total landed cost, including manufacturing, printing, shipping, customs duties, and logistics. These are entirely reasonable questions for anyone conducting international business. Instead of professionally addressing my concerns, Jonny Edia responded with the following: **"Are you sick or something? You idiot, look at the order. Your country's tax revenue has nothing to do with me. Get lost, if you have an issue, go find your own government. Are you trying to act tough with me?"** Yes, that is an actual response from someone representing a supplier attempting to secure international manufacturing orders. As if the insults weren't enough, **Jonny Edia subsequently BLOCKED ME on Alibaba**, preventing any further communication. My Alibaba Messenger now explicitly states: **"You cannot send a message because you have been blocked."** So, rather than addressing a prospective customer's legitimate concerns about pricing, this representative resorted to personal insults, offensive remarks, and ultimately blocking communication altogether. What makes this particularly astonishing is that this wasn't simply a one-time purchase. I was evaluating manufacturers for an expanding clothing brand with the potential to generate significant recurring business. I have been involved in business for years, and I cannot recall encountering this level of hostility from someone supposedly interested in earning a customer's trust. **Let me be absolutely clear: I was not asking for anything unreasonable. I wanted to understand exactly what I was paying for before committing to an international transaction.** If this is how a supplier treats potential customers BEFORE receiving payment, it raises serious questions about how disagreements involving production mistakes, quality issues, shipping delays, or refunds might be handled. For anyone looking to identify this supplier, the company is: **Xiamen Oula Information Technology Co., Ltd.** **Alibaba storefront identifier: xmola888** **Representative: Jonny Edia** I have screenshots documenting the conversation, the exact insults, the supplier's identity, and the subsequent blocking. I understand Alibaba operates as a marketplace and that its suppliers are independent businesses. However, I believe Alibaba has a responsibility to investigate reports of abusive conduct by businesses operating on its platform. I am publicly sharing this experience because other entrepreneurs and business owners deserve to know how this particular supplier communicated with a prospective customer. **My recommendation: Exercise extreme caution when considering Xiamen Oula Information Technology Co., Ltd. as a manufacturing partner.** A professional manufacturer should welcome questions about pricing and logistics, not insult prospective customers and block them when they seek clarification. I sincerely hope Alibaba investigates this incident and holds its suppliers accountable for unacceptable professional conduct. **One star. An extraordinarily disappointing experience that completely destroyed my confidence in this particular supplier.**