Unjustified ban – Ignoring official ID and withholding my $50 balance
I am extremely disappointed with Hellcase support. My account was blocked under the claim that I am a minor, even though I have submitted my official government-issued ID card proving that I am 18 years old and legally an adult. I have exchanged over 30 messages with support agents (John, Tyler, Shawn), and every single time they just copy-paste automated templates demanding my mother's ID and selfie. They completely ignore my legal ID and refuse to read my responses. As a full adult, requiring third-party personal data is unacceptable and violates privacy principles. I have $50 stuck on my account, and they are refusing to resolve a simple verification issue. Please have a Compliance Manager manually inspect my provided ID and unban my account.