Unprofessional and terrible experience
I have never left a review before for any product, so the fact I am even leaving one here shows how terrible this experience was. Very unprofessional. First off I didn't receive my order for almost a MONTH. It was to the point I completely forgot I made the order that is how bad it was. I ordered 2 CC Cream shades and one of them didn't work. I reached out asking for a refund following the steps that they have listed on their website and NO ONE EVER RESPONDED. I reached out multiple times and I know the email address I sent was correct, double checking on the website and also never receiving an "undeliverable" email back. Absolutely terrible. I reached out immediately after receiving the products to get a refund if there was such thing as a time limit to be able to respond, but they never responded so it's possible it passed but due to no fault of my own. Also, the CC Cream didn't appear as advertised and I didn't like the way it felt on my skin. The color that matched my skin tone was alright, but now I have a color that I will never be able to use and wasted my money. I never would have bought this product if I didn't know the company would be dishonest like they were and wouldn't give me my money back like they are falsely advertising they would. It's sad I have to give a star at all because my experience was a -10.