We ordered three costumes from Coshd on…
We ordered three costumes from Coshd on 24 September for a themed event abroad, and paid an extra £20 for express delivery, advertised as 5–8 business days. Nearly a month later, one costume still hasn’t arrived and another came without its boots. Customer service has since confirmed in writing that the missing parcel won’t arrive before we leave. The Padmé costume that did arrive was not the quality or standard shown on the website. When we complained, we were told we’d have to pay to post everything back to Shanghai by airmail, within two weeks, before any refund would be considered. Their alternative was to keep the items and accept a 10% refund. They also refused to refund the express delivery charge, even though the items arrived late or not at all. Be aware that although the website is .co.uk and prices are in pounds, the company appears to be based in China, and returns go to a Shanghai address. Under UK consumer law, sellers must cover return costs for faulty or not-as-described goods, but Coshd’s policy puts that cost on the customer. If you need items by a specific date, or want the reassurance of easy returns, I’d recommend buying elsewhere. I have since been contacted by cosh asking for a booking reference! Let’s see how this goes! #HK99261