Disappointing Customer Service
Disappointing Customer Service, Questionable Pricing and a Frustrating Experience! From the very beginning, I was told that the behavior of both of my scooter motors was completely normal. What followed were endless emails, videos, and back and forth discussions. In the end, all this caused was frustration and disappointment. I never got the impression that my concerns were taken seriously or that anyone was genuinely interested in finding a proper solution. The responses I received often seemed poorly informed and, in my opinion, full of excuses rather than genuine attempts to address the problem. I expected much better from a company selling these products. As a professional filmmaker, my time is extremely valuable. I simply don't have the time to waste on endless troubleshooting, back and forth emails, and having to repeatedly explain the same issues. I need reliable equipment that works as expected, backed by competent customer support when problems arise. I bought these scooters to use them, not to spend my valuable time trying to convince customer service that something isn't right. I have professional work to do and I cannot afford to waste hours dealing with problems that should be handled properly by the company. Another major issue is their questionable pricing policy regarding bonus points. For example, if you are a loyal customer and have accumulated $50 worth of bonus credit, as an EU customer, that suddenly becomes only around €43 after currency conversion. Fair enough, exchange rates exist, and that part is understandable. However, when you then try to order a product priced at $50, you suddenly have to pay around €54. How does that make sense? When you ask for an explanation, you are met with excuses instead of a clear and transparent answer. My conclusion: Endless communication, frustration, wasted time and no satisfying solution. Both the way customer complaints are handled and the lack of transparency in pricing have been extremely disappointing. I expected competent customer service, honest communication and fair treatment as a loyal customer. Unfortunately, that was not my experience. My advice to anyone considering buying from this company: Think twice before spending your money here! Do not be blinded. Consider what happens when something goes wrong and you actually need customer support. Based on my personal experience, the customer service, endless discussions, and confusing pricing policy have left me thoroughly disappointed. As a professional, I value my time and expect a company to value it too. I should be able to rely on the products I purchase without having to spend hours arguing about whether a problem even exists. I personally would not spend my money here again. I strongly recommend that potential customers do their research before buying and consider whether dealing with this kind of frustration is really worth it. I certainly cannot recommend this company based on my experience.