LEFEET was founded in 2018 by a group of watermen, divers, and snorkelers. Lefeet was developed out of our passion for the ocean and a shared curiosity to uncover its marvels. Our main objective was to create the most cutting-edge and effective underwater scooter available. By utilizing innovative techniques, we have revolutionized conventional bulky Diver Propulsion Vehicles (DPVs) into lightweight, potent, and user-friendly scooters, receiving acclaim from divers and snorkelers worldwide.
Disappointing Customer Service, Questionable Pricing and a Frustrating Experience!
From the very beginning, I was told that the behavior of both of my scooter motors was completely normal. What followed were endless emails, videos, and back and forth discussions. In the end, all this caused was frustration and disappointment. I never got the impression that my concerns were taken seriously or that anyone was genuinely interested in finding a proper solution.
The responses I received often seemed poorly informed and, in my opinion, full of excuses rather than genuine attempts to address the problem. I expected much better from a company selling these products.
As a professional filmmaker, my time is extremely valuable. I simply don't have the time to waste on endless troubleshooting, back and forth emails, and having to repeatedly explain the same issues. I need reliable equipment that works as expected, backed by competent customer support when problems arise. I bought these scooters to use them, not to spend my valuable time trying to convince customer service that something isn't right. I have professional work to do and I cannot afford to waste hours dealing with problems that should be handled properly by the company.
Another major issue is their questionable pricing policy regarding bonus points. For example, if you are a loyal customer and have accumulated $50 worth of bonus credit, as an EU customer, that suddenly becomes only around €43 after currency conversion. Fair enough, exchange rates exist, and that part is understandable. However, when you then try to order a product priced at $50, you suddenly have to pay around €54. How does that make sense? When you ask for an explanation, you are met with excuses instead of a clear and transparent answer.
My conclusion: Endless communication, frustration, wasted time and no satisfying solution. Both the way customer complaints are handled and the lack of transparency in pricing have been extremely disappointing. I expected competent customer service, honest communication and fair treatment as a loyal customer. Unfortunately, that was not my experience.
My advice to anyone considering buying from this company: Think twice before spending your money here! Do not be blinded. Consider what happens when something goes wrong and you actually need customer support. Based on my personal experience, the customer service, endless discussions, and confusing pricing policy have left me thoroughly disappointed.
As a professional, I value my time and expect a company to value it too. I should be able to rely on the products I purchase without having to spend hours arguing about whether a problem even exists.
I personally would not spend my money here again. I strongly recommend that potential customers do their research before buying and consider whether dealing with this kind of frustration is really worth it.
I certainly cannot recommend this company based on my experience.
LEFEET 回复2026-10-22
Thank you for taking the time to write this, and we're sorry the experience left you frustrated. We understand that someone who bought equipment to work with should not have had to spend weeks going back and forth, and we take that part seriously.
On the motors, we will keep this practical. Our warranty process depends on documented evidence in a defined format: order number, serial numbers, and footage showing the behaviour you describe. If a confirmed fault falls within the warranty period and the evidence meets that format, we handle it under warranty. If the unit is outside the warranty period, we are not able to cover the repair, and we would rather say so directly than leave it open. Any assessment follows the terms that applied to your order at the time of purchase. If the issue is still present, please email us at [email protected] and we will look at the motors with you in detail.
On pricing, we would like to give a clear answer. We do not convert a single USD price into local currency. Each market has its own price, set to cover that market's VAT, import duties, last-mile shipping and local service. This is why the same product may carry a different price in different regions: the local price reflects local costs that a converted USD price would not include.
On bonus credit, our policy is straightforward. Credit is issued and redeemed at its USD value, the same for every customer in every market. We do not apply region-specific conversion rates or different rules for credit depending on where you live. These rules apply to every customer in every market, regardless of region.
Thank you for the detailed feedback. It has been passed to the team responsible for warranty handling and pricing communication.
Lefeet is a very professional company with very high quality products and exceptional service. Email requests for assistance with extra documentation have been responded extremely quickly. Thanks for your products and your help!
I am a frequent user of the Le Fleet underwater scooters. I experienced an issue with my battery, and Le Fleet customer service quickly addressed the issue and sent me a replacement battery very quickly! I was really impressed by how they responded to the issue and I am grateful for quickly being able to get back to using my scooter. 10/10 recommend.
There was a bit of sand in the switch, I did get a pretty fast response with video instructions. It solved the concern. Its important to back your products with prompt attention to details.. I am enjoying my unit
Exceptional Customer Service!
I had issues with multiple failed batteries on my LEFEET DPVs, but their customer service team was top-notch throughout the entire process. Communication was prompt, professional, and consistent. After working through the troubleshooting with them, they replaced all three batteries free of charge. I am thoroughly impressed with their responsiveness and how generously they resolved the issue. Shout out to Lilly! Highly recommended!
I've been using twin Lefeet P1 XR scooters for a year now every week for spearfishing and freediving. They are an incredibly well designed and assembled product - very refined, high performance and robust. The Lefeet team have been incredibly supportive with queries and offer amazing after sales service. These Lefeet products have been a gamechanger - they are seriously professional equipment.
Lily on the Lefeet support team responded in good time to my queries and was able to give me the guidance I needed. Fast, friendly and effective service.
I needed some spare parts, which were not available from my local dealer. Lefeet gave a quick response and a perfect solution. Everything went well.
That was my second contact to Lefeet. My first contact regarding documents was perfect as well.
You would think that my comment might be fake but it is really not. I never worked with a company like lefeet, they are just awesome. Not only before you buy the product but also aftersales was impecable. I highly recommend this company and their product. We purchaed the lefeet p1 xr and my son loves it.
I have subnado, subnado plus and navbo subblue. For traveling the lefeet wins. The battery is also amazing...the quality of this makes it ideal for companies who charter.
Good products, but delivery and customs can be tricky.
Good products, but delivery and customs can be tricky. I purchased the P1- lite dual set, as well as the leg mounts. The products are pretty great, especially when using the dual set, I was quite surprised at the power. You should allow for a little extra time in customs (MEXICO) due to the type of product. I had a lot of issues and delays in customs, but in the end, LEFEETs customer service team was in constant contact and helping me, they actually refunded me for the customs delay fees in the end, so you can tell that this company is trying to do the right thing, Mistakes are made, but it shows some character when a company actually takes accountability for their actions to help the customer, that is rare these days. Respect.
I purchased a LEFEET P1 Lite, and from the moment I unboxed it, I was impressed by its quality, attention to detail, and design. I won't say much more about the scooter itself because its quality is obvious the moment you hold it, and its performance in the water impresses everyone who tries it.
What impressed me the most, however, was LEFEET's customer support. I unfortunately experienced a couple of issues with my P1 Lite, but every time I contacted them, they were quick, kind, and professional. After carefully reviewing the issue with their engineering team, they honestly acknowledged the defect and, without any hesitation, arranged a free replacement of the entire scooter.
That was truly amazing. Customer service like this is very rare and gives you real peace of mind because you know there is a serious company standing behind its products and taking responsibility when something goes wrong.
I highly recommend LEFEET not only for the quality of its products but also for its outstanding customer support.
P1 lite duo ordered for my husband's birthday.
Delivery delay not respected, nightmare to be refunded. So, I do not want to imagine if you have a problem with it.
Stay away from this company.
Scam. Be aware!! I have bought goodies for 1700 eur. After 14 days order status has not changed. No shipment info. I was writing about refund to company email and got ignored. Dont know what to do now....
Update. Right after I wrote this review they wrote me, made refund(so I didn't got my goods), apologized and asked to remove this review.
I had a truly great experience with LEFEET.
I purchased two P1 waterscooters as a birthday gift for my husband, and at first I was told the item was out of stock. After explaining that it was for a very special occasion, their team kindly prioritized my order and arranged shipment within just a few days.
Throughout the entire process, their customer service was exceptional. The package was unfortunately held in customs for quite some time, but the LEFEET team stayed incredibly attentive and responsive the whole way through. Every time I reached out, they replied quickly and genuinely tried to help.
Even during the Chinese holiday week, when they warned there could be delays, they still maintained excellent communication and support.
Thanks to their effort and professionalism, I was able to receive the gift in time for my husband’s birthday, which meant a lot to me.
I’m very grateful for the experience and would absolutely recommend LEFEET both for their product and especially for their outstanding customer service.
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