Appalling customer service
I bought a train ticket from Omio for a trip that was cancelled by the rail operator. Their advice was to claim a full refund from the retailer, I initiated that refund request almost a month ago and there is no sight of the money. I have been given many different reasons why they are unable to process the refund, from blaming the rail operator to their system being down. So I raised a dispute with my bank. Omio have now asked me to close the dispute as they claim that is the only way they can pay the refund, my bank says don't close it until they have refunded... I have asked several times to escalate the complaint to a manager and got nowhere. Now they are threatening another "process" that will take 60-90 days to refund me. Absolutely appalling customer service and they do not honour the conditions of carriage for the rail tickets they sell. I will not be using them again.