Being charge multiple times for accounts that do not exist
I had Ipostal years ago and they were amazing. Now, I have been charged for a monthly plan and a yearly plan and 7 pending monthly plan charges. I have spoken to 3 staff and no one can even find I have an account. How is this possible. It is not the staffs fault. It must be a computer issue. I am asking that they delete any sign I have and refund the money. I have spent so much time on this. I have been disconnected twice with no call back also. Again reps are nice and doing the best they can but, they can not find an account in my name but yet continue billing me. I need this fixed. I can not be the only customer trying to sign up that this is happening to. The reply says the fund will not go through since there is no account-that is what the rep told me and then the next day charges went through-I checked account this morning and the funds were charged-I have filed a Better Business Bureau complaint in an attempt to resolve the issue