Extremely disappointing
Extremely disappointing. Absolute total chaos in scheduling. I was given a nine hour window on an appointment 5 days out, with the a promise of a two hour window prior to the day of the appointment. The two hour window never happened. I called the support number that morning and got an AI machine that immediately dropped my call. This happened twice. I finally got am email saying my technician would be arriving at 1127, no one came, I got another email saying arrival at 2:42 pm, no one came. At 3:30 a repair man came! I was told the technician had no input or control over his schedule. He then told me it would cost almost a 1000 dollars to replace the ice-maker and left. I lost an entire day waiting and wondering. Sears Home Services is not worth the wait.