The website has been down for over a…
The website has been down for over a month due to a cybersecurity issue, making it impossible to access my account or obtain my coverage summary. I urgently need this document for my Medicaid review. I called customer service today and filed a complaint with Troy, explaining that without it I could lose my nursing home placement. This situation is unacceptable. There should be a reliable alternative for customers when the website is unavailable. I need this issue resolved immediately.