Delivery and customer service are both extremely disappointing.
Delivery and customer service are both extremely disappointing. I placed two orders which were handed to Evri for delivery. On the first delivery attempt, I was at home all day. The driver stopped outside my property, took a photograph of my house from the road, and drove away without ever coming to the door or attempting delivery. I contacted MyProtein and was told the parcels would be redelivered the following day. That never happened. Instead, Evri updated the tracking to say the parcels wouldn't even be loaded onto a van because they had "run out of time". So not only was no genuine delivery attempt made on day one, there wasn't even an attempt on day two. What has really disappointed me is MyProtein's response. I explained exactly what had happened and asked them to intervene with their courier. Instead, I received generic template replies telling me to keep waiting. There was no investigation, no ownership of the problem, and no meaningful assistance. Evri's poor service may not be directly MyProtein's fault, but continuing to use them and then leaving customers to deal with the consequences absolutely is. I've now cancelled my subscription and will be buying from a competitor instead. MyProtein sells itself as a premium brand with premium prices, but the delivery service and customer support simply don't reflect that.