Zero stars
Zero stars. BA changed a flight so I cancelled in June 2026. I chased them a week later as no refund. Got a letter confirming I would get a refund in 7-10 days. Chased again This time I was told it would take 7-10 days for Expedia to get the refund from BA and then another 7-10 days for Expedia to refund me. One month later still no refund and they are telling me to go to BA. This is THEFT. Spoke to a supervisor he changed the story and timeline again and spoke over me during a call. Zero manners and customer service - and all Expedia say when they have a bad review is contact our customer service team. That’s the problem I have contacted them - and they are absolutely shite. Finally got put through to a senior supervisor who could not understand why the previous customer service people had not realised that something on their system needed changing.