Scott was definitely on the ball
Scott was definitely on the ball, he was amazing and did everything that was needed to be done to get my repair taken care of, he was prompt, & (HE) always kept in touch with me on what was going on, and when he was on his way, SCOTT is an outstanding employee if you had a 10 star program, he would be 10 stars. With that said your AI communication with your customers is horrible. Anytime I would need to get a hold of somebody with Sears Repair service it was impossible if it had not been for Scott I would’ve dropped my warranty program and found somebody else. He is the only one that saved you from me dropping you. I work with customers every single day on the phone and I have to coordinate drivers with customers. I always keep in contact with the customers and the drivers to make the Customer experience as easy as possible. In the end the technician is the last one to see the customer face-to-face. Scott did an amazing job ! But again your communication with your customers is horrible. Worst experience I’ve ever had on a Repair as far as Customer Service goes.