Missing order
I placed an order on June 15. On June 17th I was told that it has shipped and I received a FedEx number. It is now the 30th, and the FedEx package has not moved since the 28th. I tried to file a claim with FedEx and was told that only the shipper can file a claim. I reached out to "Hannah Mae" who is the company's AI and asked what my options are. I was told by the AI that that because the "advertised cutoff date for Economy Shipping" was missed, my package will not arrive in time for Christmas (it's June, and Christmas never came into the conversation). I asked to speak to Hannah's supervisor and received an email that it was Hannah's supervisor, giving me the same information. It was signed Hannah Mae...clearly not Hannah's supervisor. I then asked that the case be escalated to a human agent and was told that the human agent would reach out to me directly. That was two days ago, and I still have not heard from a human. The phone number on the website does not work. I'm getting the runaround and I'm not even sure that the company is actually in business.