Customer service is terrible
Customer service is terrible. I ordered a Christmas present and was notified one or more items were back ordered. I reached out via email and phone to cancel without response. I finally was able to contact them via chat only to be informed part if the order cannot be cancelled because it was processed for shipping, they apologized for the inconvenience and ended the chat. Will never place another order here. Updated to add: the item they agreed to cancel wasn’t cancelled and they were delivered to my address rather than the gift recipient. If I could change this to zero stars, I would.