Wrong item received, won’t send correct item
I unfortunately received the wrong product and the customer service solution was disappointing. They asked me to generate a return label and send it back, with a refund to follow up to 10 days after processing. I asked if they would send me the correct item instead once I returned the incorrect one, but this was apparently not possible. They informed me if I still wanted the product i’d just have to place another order for it. Very strange service: not customer-focussed.