Not Confident In The Service
I called before placing an order on 7/20 and was told that the Jazzy Carbon HD chair I needed was in stock and would be shipped from Mississippi in a day or so. Here it is, 7/24 and there’s no update on the status of my order, nor any tracking. I called again and was told I’d be informed about the status of my order first thing on Monday morning, but I’m not confident. I also asked about whether I’d be getting the new and improved Carbon HD because it now comes with casters and a digital screen. The photos on the site show both chairs with no explanation. I was told there was only one type of chair and that I’d be getting the latest version, but again, not confident. I’m really regretting this purchase with this company after reading all the reviews with the BBB and want to cancel my order.