Unsafe and watch out if you spend a minute more then you paid for
I’m leaving a one-star review for Canopy Parking at DIA (Denver International Airport) because the experience was frustrating, overpriced, and the customer service was nonexistent. We arrived one hour earlier than planned for our flight (about 3 hours before departure instead of 2). Even though we had already paid around $160 for just under 10 days of parking, Canopy Parking charged an additional $28 for that single extra hour. They refused to let us leave until we paid the extra fee, which felt completely unreasonable. When we asked to speak with a manager, we were told no manager was available. We then tried to calmly talk through our concerns with the office staff over the intercom, and they abruptly stopped speaking with us and refused to address anything further. There was no effort to resolve the issue or even acknowledge the situation. To make things worse, the shuttle situation felt unsafe and unprofessional. We watched a family of five get loaded onto the shuttle with kids crammed in (two on laps and one standing). If you’re choosing an off-site parking option near Denver International Airport, safety and basic organization should be the bare minimum. If you’re searching for DIA parking, Denver airport parking, or Canopy Parking reviews, I recommend choosing a different parking company near Denver International Airport.