Ghosted by Customer Service Manager
I had issues with the fit of a suit jacket. I submitted two service requests and heard nothing. I was finally connected to the Service Manager who said he would help me. He asked for some photos. I submitted the photos and never heard from him again. After yet more emails asking what was going on I was contacted by someone else who gain asked for the information I had already submitted 3 times. I have still never heard from the Service Manager.