An emergency power company that doesn't care if you're in an emergency
In May I decided to pick up an extra battery for my Delta 2 Max. I had planned on using it as the main power as I transition to full time RV life. A couple of weeks ago the battery started to give off a random smell, I was not able to replicate the conditions of the smell. There was no smoke nor was there a spike or drop in readings. It could do it any time save for when the unit was off. Customer service proved absolutely no help even knowing that this is my main power source and desperately needed. I asked time and time again how I was supposed to send a video of a smell that randomly happens, even sending a video of the unit though you could see nothing. Customer service either ignored my questions or repeated responses like a bot. I will be taking it to get looked at by a 3rd party as it will be cheaper and take less time than continuing to deal with Ecoflow. Btw ecoflow, don't bother replying to this complaint. You only do it for show and do not actually reply to the request for information that you send. Edit: Customer service replied 3 days after their trust pilot "response". Nothing has been resolved nor will it be. They have lost me as a customer.