I had issues with Omni very complicated…
I had issues with Omni very complicated and old systems and not fully integrated with trains . But Edisa B. Helped me professionally and efficiently resolved the problem . Train was cancelled as we were not even informed. I has to buy new tickets from Renfe . I spent 4 hours with AI could not do anything until I was connected to Edisa and she guided me to claim refund. Omni should be lucky to have an employee like Edisa . .