There was some issue with the payment but they resolved it
There was some issue with the payment processing, the payment went through but the website didn't mark it as processed and I had to contact the support but they sent the key right away. I hope they will fix these technical issues in the future because I would like to continue buying from them because of the good price and service, but I do not want to have to contact support each time when I buy something and the payment fails at their end.