I've purchased 3 times from Saatchi Art…
I've purchased 3 times from Saatchi Art and had problems with 2 orders. On my first order, the item got held up in customs for at least a month. I could not get anyone from Saatchi to assist via email, phone calls, etc. I finally came out here and left a one-star review and, lo and behold, someone reached out. After that experience, it took me a few years to try them again. My 2nd order said "free shipping". I received the item and shortly thereafter began receiving invoices from FedEx. The artist somehow made me responsible for the shipping charges. I reached out to Saatchi and their proposed solution is for me to pay the shipping charges, keep evidence, provide evidence to them, and they'll reimburse me. What?! Before I started receiving the invoices from FedEx, I made a 3rd purchase from Saatchi with which I had no issues - or at least none that I'm aware of yet. I am not a complainer, but I feel others need to be aware of the issues with this company. It's unfortunate because I've gotten really lovely pieces from them. But it's definitely not worth the hassle-factor.