Absolutely dreadful experience from…
Absolutely dreadful experience from start to finish. The Wave 3 unit arrived faulty and leaked water everywhere from day one, making it completely unusable. To make matters worse, the additional battery I’d ordered was then delayed with very little communication. I requested a refund immediately, yet four weeks later I’m still waiting for it to be resolved. I’ve lost count of how many times I’ve contacted customer services. Every conversation is full of apologies and promises that someone will sort it out within 24 hours, but nothing ever happens. When you call back, you get exactly the same response – more apologies, more promises, and still no action. It feels like the customer service team simply tell you what you want to hear to get you off the phone, rather than actually resolving the issue. I’ve been left without the product during the summer, which was the whole reason I bought it in the first place. The lack of urgency, poor communication and complete failure to deal with a straightforward refund has been incredibly frustrating. I would not recommend buying from EcoFlow based on my experience. The product failed immediately, the delivery of the remaining order was delayed, and the after-sales service has been one of the worst experiences I’ve had. A complete waste of time.