I recently ran into an issue with the…
I recently ran into an issue with the iOS update where NordVPN would not work.
NordVPN Customer
美国
7★ 评价
12👁 被浏览
0👍 有帮助
7 条评价
Friendly and professional interaction
Friendly and professional interaction. Issue resolved first attempt and was done in a timely manner
1)The whole process required me to…use a lot of my time, answer too many emails, deal with too many different Nord reps!
1)The whole process required me to prove that I had prepaid my subscription! But, Nord should have known I prepaid it if they keep good customer accounts and manage them well… 2) It took over a week of daily emails with new questions from a new support rep to resolve the issue..so approx 7 Nord reps, over 7 days, a lot of my time..with new questions or demands for info every day 3) Nord never explained why they cut my account access off! I still do not know why all of a sudden I could not log in..no explanation was ever given! 4) I felt very unappreciated by Nord and the way I was treated! 5) The resolution process involved too many reps, too much time, and way too many emails ..when what Nordvwanted was a copy of my cc statement proving I had paid…but why didn’t Nord already know that…is the legitimate question I have!
An Excellent VPN Service
I was having reliability problems with a different VPN service. I purchased NordVPN because of a positive review. It's every thing I hoped it would be. It's easy to use, reliable, and contains the ability to connect to a different country. I don't generally need of that, but I tried it, and it worked flawlessly.
Consistently fast connections.
Consistently fast connections even when switching locations. Works flawlessly on all of my devices. I feel safe using my phone, laptop or tablet at home and especially when traveling,
Great prducts; support could improve
The products I have are great. Contacting customer service for support is an unsolved mystery to me. In the early days of my relationship with Nord, I could access a chat function easily. It was slowand laborious to get help, but it was something. Now I can find no way to make contact. A telephone call is the gold standard for support. How I wish that would be available.
无法要求更好的服务
180医疗多年来一直为我提供泌尿用品。他们从来没有一次未能按时交货。此外，每当我有机会给他们打电话时，我都会受到最大的尊重、关心和关心。我感觉他们了解并关心我个人。他们寄来的由员工签名的圣诞贺卡和生日祝福给我留下了深刻的印象。总之，我对180医疗的好话说不完。感谢您的关心和关心。