Hi there, thank you for taking the time to share your feedback. We're glad to hear the app worked for the specific use you needed, but we're sorry it caused problems elsewhere. That certainly isn't the experience we want for you.
We'd really like to understand what went wrong so we can help fix it. Could you reach out to our support team at support.nordvpn.com with more details about what happened? They'll do their best to get everything running smoothly for you. - P.B.
Hello there! We are sorry to hear about the connection issues. Could you try switching between TCP, NordLynx and NordWhisper connection protocols in the settings of our VPN app? If it does not help, do not hesitate to contact us at support.nordvpn.com. Our team will also check on the location issue you had! -L.L.
Hello. We're sorry for all the inconvenience.
First, let us apologize for the issues with accessing certain services. You can find a few suggestions that should help here: support.nordvpn.com/hc/en-us/articles/20095679510801.
Regarding the renewal, we do our best to keep our customers informed by sending a renewal reminder 30 days before it happens via email, so you have time to decide whether the new price and our service still meet your needs. If not, you have time to cancel the auto-renewal.
As for the price difference, the initial price is an introductory offer to let our users test our service and see if it meets their needs, while the renewal reflects the true price, taking into account all the features we offer.
Nevertheless, our team at support.nordvpn.com is there to assist you with the access issue and, if the renewal was unwanted, with that as well! -E.G.
Hello! That’s not the experience you should be having, and we’d like to help. Frequently disabling your VPN to browse is a sign that something isn’t configured optimally for your setup - something our team can dig into. Please connect with us via live chat at support.nordvpn.com, and we’ll get to the bottom of it. - K.S.
Hello. We're sorry to hear about your experience with our support team and that your cancel request is still unresolved. That sounds really frustrating and not the experience we aim to provide! Your feedback is greatly appreciated and will be shared with the relevant teams.
Could you please update your review with the Ticket ID you've received from our customer support? We'll check your case internally and provide you with further assistance. Thank you. G.M.
Hi Clayton, thank you for sharing your experience, and we're truly sorry to hear about the connection issues you've been facing. We'd like to help get it sorted out.
As a first step, we'd recommend switching between the different protocols in the NordVPN app settings, as this often resolves connectivity problems. If the issue continues after that, please don't hesitate to contact our support team at support.nordvpn.com. They'll be glad to dig deeper and assist you further.
We appreciate your patience. - P.B.
Hello! We're sorry for any inconvenience. We'd recommend trying the troubleshooting steps in this guide to help improve your connection speed on Windows: https://support.nordvpn.com/hc/en-us/articles/20379736354961-My-internet-is-slow-when-using-NordVPN-on-Windows.
If the issue persists, please reach out to us via live chat at support.nordvpn.com. We'll be happy to investigate further and help get things running smoothly. -D.S.
