NordVPN

Hello. Thank you for taking the time to share your feedback. We're glad to hear you had a positive experience with the VPN service itself, but we're sorry that the renewal process left you feeling disappointed. Our introductory prices are offered to new customers so they can try the service at a reduced rate. Renewal prices reflect the standard subscription rate and support the continued development of our infrastructure and security features. We also send a renewal reminder email before the recurring charge, outlining the upcoming renewal terms and pricing. We appreciate your comments regarding our pricing and promotional offers. Feedback like yours is valuable, and we'll make sure it's shared with the relevant team for review as we continue working to improve the customer experience. Thank you again for your honest feedback and for choosing NordVPN. G.M.

Hello, Michael. Thank you for updating your review! We're sorry to hear that your billing experience left you feeling disappointed. We understand how frustrating it can be if you only intended to use the service for a single month. To help avoid interruptions in service, subscriptions renew automatically unless automatic renewal is disabled before the renewal date, as mentioned on the billing page. That said, we've reviewed your case and made a one-time exception. A full refund for your last payment has been issued and should be reflected in your account within 1-2 business days, depending on your payment provider. We sincerely apologize for the inconvenience and hope this helps restore your confidence in our service. Thank you again for your feedback. -G.M.

Hello. Thanks for your feedback! While VPN access may work in Turkey, connectivity can vary depending on local network conditions, ISPs, and regional restrictions. We'd suggest trying to enable the NordWhisper protocol in our app settings and connecting to Obfuscated servers. If the matter persists, do not hesitate to contact our support team at support.nord-help.com for further assistance. -G.M.

Hello! We’re truly sorry to hear this happened - and for the second time at that. We understand how frustrating it can be to be charged for a service you’re not actively using. While our auto-renewal policy is outlined in our Terms of Service, we hear your concern that it may not be communicated as clearly as it should be. We will make sure to redirect your feedback to our dedicated team. - K.S.

Hello! We appreciate your loyalty over the years, and we’re sorry the latest renewal didn’t reflect the value you expected. Pricing can vary between subscription cycles, and we’d love the chance to discuss your options. Please connect with our team via live chat at support.nordvpn.com - we’re here to help. - K.S.

Hello, Frederick. We apologize for any inconvenience, however, your inquiry does not seem to be related to our service. Perhaps you could provide more information or specify what assistance you'd like regarding your use of NordVPN? Thank you! -D.S.

Hello, Sneha. We're really sorry our VPN wasn't the right fit for your needs. As you may know, there are quite strong local VPN restrictions in that region, which can cause the connection to fluctuate at times. Additionally, it's true that we offer refunds for initial payments within 30 days, but we also understand that each case is unique and we treat it as such. Don't hesitate to share your ticket ID, and we'll review your case in detail. -E.G.