NordVPN

Hello, Russell. We're deeply sorry about the negative experience. As a security oriented company, we do not take account changes lightly, hence the verification procedure. Nonetheless, we've requested the team to take another look at your case to see whether we can find an alternative solution. Please keep an eye on your inbox for further information, as we will be reaching out to you shortly. Thank you for your patience! -N.F.

Hello, Kayhan. We're sorry to hear about this experience, an app behaving outside of your expectations is understandably concerning, and we take that seriously. This may be related to the Auto-connect feature being enabled in your app settings, which is designed to keep you protected automatically but can feel intrusive if you weren't expecting it. You can disable it by going to Settings in the NordVPN app and turning off Auto-connect, which will give you full manual control over when the VPN activates. If that doesn't resolve the behavior, please reach out to our team at support.nordvpn.com, we'd be happy to dig deeper into what's happening on your device. If you've already contacted our customer support, please update your review with the ticket ID so we can follow up directly. Your feedback helps us improve, and we appreciate you taking the time to share it. -G.S.

Hello, Matthieu. We're truly sorry to hear you felt blindsided by the renewal charge — we completely understand how shocking an unexpected amount on your account can be. To be transparent: our introductory prices allow new customers to try our service at a reduced rate, and when the subscription renews, it does so at the standard price, which reflects the full value of the service. Renewal notifications are sent in advance via email to give customers the opportunity to make an informed decision before being charged. That said, we hear your frustration and want to make sure your case is looked into properly. Please reach out to our support team at support.nordvpn.com and they'll be happy to review your account and charges with you. If you've already contacted our customer support, please update your review with the ticket ID so we can follow up directly. We appreciate your feedback, it genuinely helps us do better. -G.S.

Hi there! That's amazing to hear! Having Saily on all your devices is a huge compliment, and we're thrilled it's become your go-to for staying connected. Thank you for your continued trust! 💙

Hello, Terry! We're sorry to hear you've been experiencing connection issues. We'd recommend trying different VPN protocols in the app settings, as this can often improve connection stability. If the issue persists, please reach out to our support team via live chat at support.nordvpn.com. We'll be happy to investigate the issue further and help you find a solution. -D.S.

Hello there, Bernardas. We are sorry to hear about the displeasure with our services. All of our plans are indeed subscription-based and renew automatically. However, we wouuld love to double-check on your situation. Could you please update your review with the ticket ID you received from our team? -L.L.

Hello, Richard! We are sorry to hear about the troubles after an update. Could you contact us at [email protected]? We'd love to check on the situation in more detail! -L.L.

Helllo there! Thank you for taking the time to leave a review. Banks indeed tend to block access to their services when using VPN to prevent any fraudulent activities. However, you are welcome to contact us via email [email protected] and our team will check on the best server options for you. -L.L.

Hello, Scott. We're sorry to hear you've been experiencing frequent disconnections, we completely understand how disruptive that can be. As a quick step worth trying, please switch your connection protocol to NordLynx in the app settings, as it tends to offer a more stable and reliable connection for most users. If the issue persists, please don't hesitate to reach out to our customer support team at support.nordvpn.com We appreciate your feedback and hope to get this sorted for you! -G.S.

Hello, William. We're sorry to hear about the surprise you experienced with your renewal charge, we completely understand how frustrating and unsettling that must have been. Our plans do renew automatically to ensure uninterrupted protection, and the renewal price reflects the full regular rate after the initial discounted term. Our renewal terms are outlined on the checkout page and we place great effort in making sure that subscription terms are as clear as possible. Please reach out to our customer support team at support.nordvpn.com so we can look into this for you. If you've already been in touch with our team, please share your ticket ID here and we'll take a closer look. -G.S.