NordVPN

Hi, we understand how disappointing it is to purchase a service for travel and then be unable to use it when needed. Some local network environments can make VPN connections more difficult to establish or maintain. Please email [email protected] or contact the support team through live chat at https://support.nordvpn.com/. They will be glad to review your setup and help. - A.M.

Hello. Thank you for taking the time to share your feedback, and we're sorry to hear about your experience. We understand how frustrating it can be when you need assistance and can't find the support option you're looking for. While we currently don't offer phone support, our live chat and email support are available 24/7, and our agents are always happy to assist with troubleshooting and answer any questions you may have. We're sorry to hear that your initial experience didn't meet your expectations. Please note that you may get in touch with a real person within the chat right away by asking for a 'live agent'. You can also contact our team at [email protected] email address. If you've already contacted our support team, we'd appreciate it if you could update your review with your Ticket ID so we can review your case internally. If not, please reach out to us again via support.nordvpn.com or [email protected], and we'll do our best to help resolve the issues you're experiencing. We appreciate your honest feedback and will make sure it's shared with the relevant team as we continue working to improve our support experience. G.M.

Hello, we’re sorry to hear NordVPN has not worked as expected since the iOS update. Please share more details about what happens when you try to use the app with our support team at https://support.nordvpn.com/. They will be glad to look into the issue and help troubleshoot. -A.M.

Hello, Dave. We're sorry for any inconvenience. We'd like to reassure you that you do not need to pay any extra fees to access different websites or services. We do not offer additional payments that unlock access either. We'd be happy to take a closer look at what happened. Please update your review with your ticket ID or reach out to us via live chat at support.nordvpn.com, and we'll gladly investigate the issue and assist you further. -D.S.

Hello there, Max! We are sorry for any inconvenience. An automated renewal email is sent before any payment is taken, perhaps you could double-check if you did not receive it? If you indeed not get it, do not hesitate to contact us via email [email protected]. They will help you out anytime! -L.L.