NordVPN

Hello, Aladin. We're very sorry about this situation, it definitely should not have happened if the automatic renewal was off. You should have received a confirmation of the automatic renewal, make sure you provide this to the team for further investigation. Additionally, we'd appreciate it if you could update your review to include your ticket ID, as this would help us locate the case too and see how we can help. We're committed to making this right! -N.F.

Hi there. We're sorry to hear about the connection issues on your Windows device! That should not be happening. Could you please try switching between different connection protocols (NordLynx, UDP, TCP) in our app settings to check if the matter persists? If it does, please contact our customer support at support.nordvpn.com for further troubleshooting. We’d be happy to help anytime. -G.M.

Hello. Thank you for taking the time to share your experience, and thank you for being with us over the past few years. We're sorry to hear about the difficulties you've recently encountered with both NordVPN and NordPass. We understand how frustrating it is to run into multiple issues in a short period of time, especially after previously having a positive experience. The behavior you described with the Fire TV app is certainly not expected, and we'd like to investigate why the CAPTCHA verification could not be completed. We're also sorry to hear about your NordPass experience. We understand how concerning it is when your Master Password is not accepted, particularly when you're confident it's correct. For security reasons, the Master Password cannot be recovered by us, but we'd still like to investigate the issues you encountered during the recovery process, including the problems downloading your Recovery Code. If you haven't already, please contact our NordPass support team so we can investigate the login issue in detail. Also, we'd appreciate it if you could update your review with your Ticket ID that you received from the NordVPN support team so we can review your cases internally and ensure it receives the appropriate attention. We sincerely apologize for the inconvenience and appreciate your honest feedback. It helps us continue improving both our products and the support experience. -G.M.

Hello! Thank you for sharing this - we're sorry the pricing left you feeling this way, and we completely understand the frustration. Renewal rates and promotional offers can differ, and we recognise that seeing a lower price right before your subscription expires is a difficult experience. We'd love the chance to review your case. Please update this review with your Ticket ID or reach out via live chat at support.nordvpn.com and our team will be happy to help. - K.S.

Hello, Jane. We're sorry to hear about this experience, we completely understand how concerning an unexpected double charge can be, and that is not something we would ever want you to go through. We'd like to look into this as soon as possible. Please reach out to our customer support team at support.nordvpn.com with the details of both transactions, and they'll be able to investigate and assist you further. Thank you for bringing this to our attention, Jane, your experience matters to us and we want to make sure it's resolved promptly. -G.S.

Hello there. Thank you for a kind review! Stay safe. -L.L.

Hello. Thank you for taking the time to share your feedback. We're glad to hear you've found the service reliable, fast, and feature-rich overall. At the same time, we're sorry to hear about the frequent CAPTCHA and Cloudflare verification prompts, as well as the issues you've experienced with certain YouTube videos. Unfortunately, some websites and online services use automated security measures that may trigger additional verification or restrict access when traffic originates from shared VPN IP addresses. While we continuously work to minimize these occurrences, they can sometimes still happen. For improvements, we'd suggest clearing your browser cache and connecting to several different servers or locations. If you're still experiencing these problems, we'd encourage you to contact our support team via the live chat at support.nordvpn.com. If you've already done so, we'd appreciate it if you could update your review with your Ticket ID so we can review your case internally. Thank you for your balanced feedback, it helps us continue improving our service! G.M.

Hello Yvan, we understand your frustration. Experiencing recurring connection issues over several weeks is exhausting, and we are truly sorry for the disruption to your devices. Please try switching your protocol to NordWhisper in your NordVPN app settings: select Settings, open the Connection tab, find the VPN Protocol option, and select NordWhisper. If NordWhisper doesn't help, please contact our team directly at [email protected] or via live chat at support.nordvpn.com, so they can investigate the root cause. - A.M.