NordVPN (nordvpn.com) has a 4.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 77% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The app. worked for the one specific use I wanted it for, but it messed up EVERYTHING else.
Reply from NordVPN2026-08-07
Hi there, thank you for taking the time to share your feedback. We're glad to hear the app worked for the specific use you needed, but we're sorry it caused problems elsewhere. That certainly isn't the experience we want for you.
We'd really like to understand what went wrong so we can help fix it. Could you reach out to our support team at support.nordvpn.com with more details about what happened? They'll do their best to get everything running smoothly for you. - P.B.
Overall pretty decent but it has dropped off on ityown a few times which is concerning.
Another thing I noticed is that although it was showing my location to be Toronto, at least one site knew my actual location?
Reply from NordVPN2026-08-07
Hello there! We are sorry to hear about the connection issues. Could you try switching between TCP, NordLynx and NordWhisper connection protocols in the settings of our VPN app? If it does not help, do not hesitate to contact us at support.nordvpn.com. Our team will also check on the location issue you had! -L.L.
K
Kunde · 2 reviews · Verified · Experienced 2026-08-07 ·
Margarita López Solved my issue within minutes to my full satisfaction. She was very friendly and competent. I don't remember the last time I had such an amazing customer service experience.
People like Margarita López are the reason I remain a fully satisfied customer.
Your staffs always support till the end and never leave me hanging somewhere.
They make sure my problem is solved.
This is 2nd time I used customer service. Both of them never disappoint me.
Thank you for your support. I’m happy to use NordVPN not because of quality of VPN but because of your staff!!
Firstly I did NOT choose NORDVPN, it was an oversight on an auto renewal. On certain site the anonymous vpn is recognised and this sometimes stops access to certain shopping channels if you forget to switch vpn off. The price is too much for what is offered on the base package and with auto renewal you don’t get loyalty discounts. So No I would not recommend NORDVPN.
Reply from NordVPN2026-08-06
Hello. We're sorry for all the inconvenience.
First, let us apologize for the issues with accessing certain services. You can find a few suggestions that should help here: support.nordvpn.com/hc/en-us/articles/20095679510801.
Regarding the renewal, we do our best to keep our customers informed by sending a renewal reminder 30 days before it happens via email, so you have time to decide whether the new price and our service still meet your needs. If not, you have time to cancel the auto-renewal.
As for the price difference, the initial price is an introductory offer to let our users test our service and see if it meets their needs, while the renewal reflects the true price, taking into account all the features we offer.
Nevertheless, our team at support.nordvpn.com is there to assist you with the access issue and, if the renewal was unwanted, with that as well! -E.G.
It is getting worse. I am now turning off VPN around 30-40% of the time to access websites, including name brand websites.
Reply from NordVPN2026-08-06
Hello! That’s not the experience you should be having, and we’d like to help. Frequently disabling your VPN to browse is a sign that something isn’t configured optimally for your setup - something our team can dig into. Please connect with us via live chat at support.nordvpn.com, and we’ll get to the bottom of it. - K.S.
W
Walid Al Safi · 1 review · Experienced 2026-07-14 ·
★★★★★
The service has been stable across my…
The service has been stable across my phone and tablet for a few months now. I like that the app background footprint is minimal and does not drain my battery noticeably.
Customer service 0, i emailed them to cancel my free trial, they keep refusing, saying i havnt given them the information they want, which is a lie, they keep saying same things over and over, i keep repeating, nothing changes, keep asking them to escalate it, they ignore me, they wont do anything. Very angry.
Reply from NordVPN2026-08-06
Hello. We're sorry to hear about your experience with our support team and that your cancel request is still unresolved. That sounds really frustrating and not the experience we aim to provide! Your feedback is greatly appreciated and will be shared with the relevant teams.
Could you please update your review with the Ticket ID you've received from our customer support? We'll check your case internally and provide you with further assistance. Thank you. G.M.
A VALUE FOR MONEY PRODUCT THAT DELIVERS ALL THAT IS PROMISED
I have subscribed to Nord VPN for the last eight years at least. I cannot recall the service ever failing other than issues beyond Nord's control.
Whilst a little more expensive than many VPN services, the protection it offers easily matches that of the only other provider that most certainly is more expensive. The service is offered in a number of subscription bands but the basic, or entry level subscription will be quite appropriate for most subscribers.
Orderind, invoicing, installing and setting up require no further skill other than the ability to read.
I am quite happy to award the app 5 stars despite not being able to assess their customer service level. I can't assess a service I have had any reason to access.
Continued, sporadic, unpredictable times the VPN will not connect.
Reply from NordVPN2026-08-05
Hi Clayton, thank you for sharing your experience, and we're truly sorry to hear about the connection issues you've been facing. We'd like to help get it sorted out.
As a first step, we'd recommend switching between the different protocols in the NordVPN app settings, as this often resolves connectivity problems. If the issue continues after that, please don't hesitate to contact our support team at support.nordvpn.com. They'll be glad to dig deeper and assist you further.
We appreciate your patience. - P.B.
Very slow on Widows.
Makes other web browsers lugging.
Reply from NordVPN2026-08-05
Hello! We're sorry for any inconvenience. We'd recommend trying the troubleshooting steps in this guide to help improve your connection speed on Windows: https://support.nordvpn.com/hc/en-us/articles/20379736354961-My-internet-is-slow-when-using-NordVPN-on-Windows.
If the issue persists, please reach out to us via live chat at support.nordvpn.com. We'll be happy to investigate further and help get things running smoothly. -D.S.
