Prompt work, support
Their support, answer quickly if you have issues
About NordVPN
Data updated- Website
- nordvpn.com
- Category
- Electronics & Technology
- Location
- United States · Panama City
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 100% (41/41)
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Is NordVPN legit?
NordVPN (nordvpn.com) has a 4.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 77% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
They kept there word on stopping…
They kept there word on stopping unwanted ads showing up certain emails
Fix your predatopry renewal practices and get 5 stars!
Overall, the function and ease of use of the VPN service was extraordinary! However, the NORDVPN policy of auto-renewing at a ridiculously higher price over $150 per year is clearly designed to take advantage of thos users who aren't paying attention. Why does that mean you have to try and fleece them with a confiscatory policy like this? After several attempts to renew at a more reasonable price (like my sign up cost of $63 for 2 years) I looked for and quickly found another high quality VPN provider for even less than $63/2 yrs. So I cancelled auto-renewal and waited until a week before expiration before signing up. Lo and behold, just before my subscription expired, up popped an offer to renew at my existing at the reasonable price I had requested. Wanna know how to get 5 stars? Stop being so dang greedy.
Reply from NordVPN2026-08-04
Hello. Thank you for taking the time to share your feedback. We're glad to hear you had a positive experience with the VPN service itself, but we're sorry that the renewal process left you feeling disappointed. Our introductory prices are offered to new customers so they can try the service at a reduced rate. Renewal prices reflect the standard subscription rate and support the continued development of our infrastructure and security features. We also send a renewal reminder email before the recurring charge, outlining the upcoming renewal terms and pricing. We appreciate your comments regarding our pricing and promotional offers. Feedback like yours is valuable, and we'll make sure it's shared with the relevant team for review as we continue working to improve the customer experience. Thank you again for your honest feedback and for choosing NordVPN. G.M.
Finding a 'lost' NordVPN subscription
This was a tough bit of troubleshooting, untangling NordVPN account using Gmail and iCloud. Nothing I could have fixed on my ends. All parties were patient and support solved it in the end.
Screwed on one month subscription
Wanted vpn for 1 month while on holidays, paid €19 for that and presumed that was it, they auto renewed me for another month and refused to refund that month. Billing method is screwed, I basically paid for a yearly subscription and got one months use out of it
Reply from NordVPN2026-08-04
Hello, Michael. Thank you for updating your review! We're sorry to hear that your billing experience left you feeling disappointed. We understand how frustrating it can be if you only intended to use the service for a single month. To help avoid interruptions in service, subscriptions renew automatically unless automatic renewal is disabled before the renewal date, as mentioned on the billing page. That said, we've reviewed your case and made a one-time exception. A full refund for your last payment has been issued and should be reflected in your account within 1-2 business days, depending on your payment provider. We sincerely apologize for the inconvenience and hope this helps restore your confidence in our service. Thank you again for your feedback. -G.M.
VPN Router issue
I had problem with my VPN on router and it was fixed with nice customer support. I needed older version of ovpn file not 2.6.
Fast
Fast, accurate and friendly response.
Great VPN
Great VPN, no crashes or problems and provides lots of added features to help keep you secure.
VPNs are not unusable in Türkiye.
Reply from NordVPN2026-08-04
Hello. Thanks for your feedback! While VPN access may work in Turkey, connectivity can vary depending on local network conditions, ISPs, and regional restrictions. We'd suggest trying to enable the NordWhisper protocol in our app settings and connecting to Obfuscated servers. If the matter persists, do not hesitate to contact our support team at support.nord-help.com for further assistance. -G.M.
HopeSearching a new deal.
Searching a new deal.
The connection is stable and reliable…
The connection is stable and reliable wherever I travel to.
Fast&efficient
Fast, efficient in handling the issues I was facing and competent! Everything most other customer services are not! Thanks a lot!
Hidden auto renew option. No refund
I was billed without even knowing. Nord hides behind their privacy policy of a hundred pages, and between the lines, there is an "Auto-renew" kindness, so even if you don't use your plan, they will charge you, and you can forget about your refund. You must contact them to cancel your subscription. 18Euros for something I dont use is a little too much. It was the 2nd time. The first time i didnt notice it, but today. Careful. Even though the agent on chat was nice, he is "powerless" as he said.
Reply from NordVPN2026-08-04
Hello! We’re truly sorry to hear this happened - and for the second time at that. We understand how frustrating it can be to be charged for a service you’re not actively using. While our auto-renewal policy is outlined in our Terms of Service, we hear your concern that it may not be communicated as clearly as it should be. We will make sure to redirect your feedback to our dedicated team. - K.S.
Grossly inflates price without warning
For the first two years, NORD charged what I expected. It seemed to work ok, although I thought it slowed some websites and blocked some medical journals, which I use in editing, forcing me to expend extra effort to access what I needed. However, this seemed ok in view of the promised protection. This year, however, the price escalated to $195. Many well-reviewed VPNs charge much less, and might even give warning about extreme price raises. So beware, and watch your credit card statements.
Reply from NordVPN2026-08-03
Hello! We appreciate your loyalty over the years, and we’re sorry the latest renewal didn’t reflect the value you expected. Pricing can vary between subscription cycles, and we’d love the chance to discuss your options. Please connect with our team via live chat at support.nordvpn.com - we’re here to help. - K.S.
NORD VPN DONT HELP YOU PROVE YOU DIDEnT DO ANYTHING WRONG they tell you to look at TOS
I got a notice saying i was stealing movies from my isp they where going to ban me i told them i wsent doing that and i use nord vpn so i dont even know how they got the info saying i was doing that the vpn keeps that kinda data safe I reached out to my isp spectrum asked them for more info on it got no repley told me to look at TOS insted of giveing me data they told me to look at TOS havent herad anythign about this request for data for 5 months now so if anyone says you up to no good they dont have to prove anything they take it as FACT no matter what and your screwed then i reached out to disney i asked the for more info on how they got my info and clearity on it that was 6 months ago i still havent goten a reply back then i reached out to nord vpn they aske me for more info i told them i asked diseny and my isp no info from them i asked NORD VPN to reach out and ask them its been like 4 to 5 months now no replay from them just everyone saying look at your TOS someone got my data and is making me look like im stealinjg stuff and all they can do is say LOOK AT YOUr TOS no help no nothing just pay us and if somethign happens your on your own heres a point Nord vpn specturm disney all the huge corps are not doing anthing execpt claiming 100`s of millions in losses but not proving it WOW WHAT A SCAM there not loseing any money but claiming it and if you go to show that it really wasnt you you get NO HELP funny huh Please see TOS so they are knowingly helping each other or morons bust thats giving morons a bad name cuz they have no idea thats going on when people want to prove they dident do somthign people are saysing they did MY data was used and nord vpn said look at your TOS and get more info for us aske them to get involeved yeah no replay no help yeah but give us your money in short my data was used to mak eme look like i commited a crime and i got no help from my ISP Specturm My Vpn Nord VPN Or disney to prove i was not breaking the law yeah gues if everyoine did this it probly happens 100 millions of times they couple claim losses and make money off of each other Just my 2 cents
Reply from NordVPN2026-08-03
Hello, Frederick. We apologize for any inconvenience, however, your inquiry does not seem to be related to our service. Perhaps you could provide more information or specify what assistance you'd like regarding your use of NordVPN? Thank you! -D.S.
Had a problem where my mail adress was…
Had a problem where my mail adress was compromised so i needed to change it for a new one . Staff helped me to do that . 5/5
VPN did not work well in China at all. Horrible customer service!
VPN did not work well in China at all. It kept interrupting normal WiFi. Also, auto renewal is on as a default and even if you don’t use the service, they bill you. Also, on letting the customer support know, they did not refund. Stay away!
Reply from NordVPN2026-08-03
Hello, Sneha. We're really sorry our VPN wasn't the right fit for your needs. As you may know, there are quite strong local VPN restrictions in that region, which can cause the connection to fluctuate at times. Additionally, it's true that we offer refunds for initial payments within 30 days, but we also understand that each case is unique and we treat it as such. Don't hesitate to share your ticket ID, and we'll review your case in detail. -E.G.
Clear instructions for re-installation
I received clear instructions to re-download and install my VPN. Apple techs had told me this was the cause of random black screens and I had to delete the app from my system. It turned out that a new HDMI cable solved my black screen problem!! And if Apple think it's a bad app, why do they offer it in their App shop? Food for thought!
Can't do without it
Can't do without it, absolutely essential to navigate this dark tracking water, surfing the web without it is like surfing without the board. Go get your vpn now
It has worked well for years but now…
It has worked well for years but now uses 50%+ of my CPU and causes my lap top to overheat which has now crashed twice. The support says click this or that or that none of which is there.