NordVPN (nordvpn.com) has a 4.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 77% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
beware if your email address changes, you will not be able to access your account and they will will make it so onerous to prove you are the account holder that effectively you are blocked from the service you have paid for.
Reply from NordVPN2026-08-02
Hello, Russell. We're deeply sorry about the negative experience. As a security oriented company, we do not take account changes lightly, hence the verification procedure. Nonetheless, we've requested the team to take another look at your case to see whether we can find an alternative solution. Please keep an eye on your inbox for further information, as we will be reaching out to you shortly. Thank you for your patience! -N.F.
I disconnected vpn, after a while it reconnects itself again. an app promise security but without my control activating its services!!
Edit: (some typos) Hey NVPN, It is not my job to search thru your complicated website and fill a form try to fill stupid unrealted info so that you come back say sorry bla bla. Do your job, test your app. A VPN app reconnects itself without my consent is a serious thing! I didn't choose timer option. I am sure I selected button with turn-off sign.
Reply from NordVPN2026-08-02
Hello, Kayhan. We're sorry to hear about this experience, an app behaving outside of your expectations is understandably concerning, and we take that seriously.
This may be related to the Auto-connect feature being enabled in your app settings, which is designed to keep you protected automatically but can feel intrusive if you weren't expecting it. You can disable it by going to Settings in the NordVPN app and turning off Auto-connect, which will give you full manual control over when the VPN activates.
If that doesn't resolve the behavior, please reach out to our team at support.nordvpn.com, we'd be happy to dig deeper into what's happening on your device. If you've already contacted our customer support, please update your review with the ticket ID so we can follow up directly.
Your feedback helps us improve, and we appreciate you taking the time to share it. -G.S.
They were able to automatically renew my account at an exorbitant price. Their website advertises a starting price of $4 per month, but one day I woke up and had to pay $300! A total rip-off. I wouldn't recommend them to anyone. Zero out of five if I could. Another big company using shady techniques to get your money.
Reply from NordVPN2026-08-02
Hello, Matthieu. We're truly sorry to hear you felt blindsided by the renewal charge — we completely understand how shocking an unexpected amount on your account can be.
To be transparent: our introductory prices allow new customers to try our service at a reduced rate, and when the subscription renews, it does so at the standard price, which reflects the full value of the service. Renewal notifications are sent in advance via email to give customers the opportunity to make an informed decision before being charged. That said, we hear your frustration and want to make sure your case is looked into properly.
Please reach out to our support team at support.nordvpn.com and they'll be happy to review your account and charges with you. If you've already contacted our customer support, please update your review with the ticket ID so we can follow up directly.
We appreciate your feedback, it genuinely helps us do better. -G.S.
Hi there! That's amazing to hear! Having Saily on all your devices is a huge compliment, and we're thrilled it's become your go-to for staying connected. Thank you for your continued trust! 💙
I am always having to change locations to keep my VPN connected! If my streaming company would recommend a different system I might try it as this is a pain
Reply from NordVPN2026-08-01
Hello, Terry! We're sorry to hear you've been experiencing connection issues. We'd recommend trying different VPN protocols in the app settings, as this can often improve connection stability.
If the issue persists, please reach out to our support team via live chat at support.nordvpn.com. We'll be happy to investigate the issue further and help you find a solution. -D.S.
As mentioned in other reviews, which means something, the hidden auto renewal is just appalling. Would expect more from them. Had paid for a month and on the ios app it said the subscription ENDS at the end of the month. This morning got changed for renewal which is a joke! I never agreed to this payment nor was it mentioned anywhere on the app. ONLY when i got on the website i found out it had that option AUTO selected. This is how scams work. Customer service is telling me it doesn't qualify for refund.. HOW can you just take the money and say you can't refund it?? ID #21493869
Reply from NordVPN2026-08-01
Hello there, Bernardas. We are sorry to hear about the displeasure with our services. All of our plans are indeed subscription-based and renew automatically. However, we wouuld love to double-check on your situation. Could you please update your review with the ticket ID you received from our team? -L.L.
Actually unusable.
After the latest update, you can no longer access the VPN services without answering invasive questions, and re-setting all your VPN settings.
Reply from NordVPN2026-08-01
Hello, Richard! We are sorry to hear about the troubles after an update. Could you contact us at [email protected]? We'd love to check on the situation in more detail! -L.L.
Great VPN service provider. Been a customer for about 3 months now. First one I have ever used and don’t see any other reason to try another.
Reply from NordVPN2026-08-01
Helllo there! Thank you for taking the time to leave a review. Banks indeed tend to block access to their services when using VPN to prevent any fraudulent activities. However, you are welcome to contact us via email [email protected] and our team will check on the best server options for you. -L.L.
Constant reconnects are necessary. When NordVPN works, it works well, but I find that my laptop constantly needs to be reconnected to a Nord node to maintain data connection.
Reply from NordVPN2026-08-01
Hello, Scott. We're sorry to hear you've been experiencing frequent disconnections, we completely understand how disruptive that can be.
As a quick step worth trying, please switch your connection protocol to NordLynx in the app settings, as it tends to offer a more stable and reliable connection for most users.
If the issue persists, please don't hesitate to reach out to our customer support team at support.nordvpn.com We appreciate your feedback and hope to get this sorted for you! -G.S.
The automatic renewal after 1 year doubled my cost. No email or any communication was sent to me prior to the renewal date telling me the 100% in rease in charge. Very sharp practice.
Reply from NordVPN2026-08-01
Hello, William. We're sorry to hear about the surprise you experienced with your renewal charge, we completely understand how frustrating and unsettling that must have been.
Our plans do renew automatically to ensure uninterrupted protection, and the renewal price reflects the full regular rate after the initial discounted term. Our renewal terms are outlined on the checkout page and we place great effort in making sure that subscription terms are as clear as possible.
Please reach out to our customer support team at support.nordvpn.com so we can look into this for you. If you've already been in touch with our team, please share your ticket ID here and we'll take a closer look. -G.S.
