NordVPN (nordvpn.com) has a 4.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 77% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
1)The whole process required me to…use a lot of my time, answer too many emails, deal with too many different Nord reps!
1)The whole process required me to prove that I had prepaid my subscription! But, Nord should have known I prepaid it if they keep good customer accounts and manage them well…
2) It took over a week of daily emails with new questions from a new support rep to resolve the issue..so approx 7 Nord reps, over 7 days, a lot of my time..with new questions or demands for info every day
3) Nord never explained why they cut my account access off! I still do not know why all of a sudden I could not log in..no explanation was ever given!
4) I felt very unappreciated by Nord and the way I was treated!
5) The resolution process involved too many reps, too much time, and way too many emails ..when what Nordvwanted was a copy of my cc statement proving I had paid…but why didn’t Nord already know that…is the legitimate question I have!
Reply from NordVPN2026-08-01
Hello. We're truly sorry to hear about the frustrating experience you had working through this with our team, we can absolutely understand how exhausting it must have felt to go through so many contacts over so many days, and we sincerely appreciate your patience throughout that process.
When account access issues arise, requesting verification such as payment confirmation is a standard security measure we use to ensure we are granting access to the rightful account holder and protecting your personal data.
We're sorry the resolution required so much of your time and energy, and we appreciate you sticking with us through it. Your feedback has been noted and will help us improve how we handle similar cases in the future. We truly value you as a customer. -G.S.
At first, I wasn't sure if it was useful. However, I was proven wrong. It has been a saving grace whilst globetrotting in the Balkans. So, it is worth every kilometer traveled.
It always works, wherever I am. I have a lot less spam (but not all of it has gone), and it allows me to watch my favourite BBC programmes when I travel to South America.
Lawrence S. · 1 review · Verified · Experienced 2026-07-31 ·
★★★★★
Best Value for Money VPN
NordVPN has been my go to VPN for last several years, they always improve their UI and set of extra features like the Threat Protection, Meshnet, Dedicated IP is what makes NordVPN in my opinion the best value for price VPN out there.
I recently signed up with NordVPN. Ever since then there have been a number of issues"
One: I can no longer buy Kindle books. No matter what country I place myself, the purchase is not allowed for copy-write reasons, even if I have NordVPV turned off, I still have this issue.
Second: I subscribe to a number of newsletters, but since I signed up to NordVPN, they arrive in my email inbox with their photographs all whited out.
Third: The email I got from NordVPN which suggested I write this review also promised,
"PS You can reply directly to this email — we’ll gladly solve any issues you’re facing and answer all your questions." But you CANNOT REPLY to the Nord VPN email, because it's a "noreply" email! That says it all. This corporation isn't interested in service!!!!
Reply from NordVPN2026-08-01
Hello, Jeanette! We're sorry to hear about your experience and apologize for the inconvenience.
Regarding the Kindle purchases, if the issue persists even with the VPN disconnected, it may not be related to our service, but it's certainly something we could assist with looking into. As for the newsletters, you could try temporarily disabling the Scam Protection feature to see if that resolves the issue.
We're also sorry if you weren't able to reply to the email. Our team is always available for assistance via live chat at support.nordvpn.com, where we'll be happy to investigate the issues further and help you get everything working properly. 🙏 -D.S.
