NordVPN (nordvpn.com) has a 4.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 77% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I was having reliability problems with a different VPN service. I purchased NordVPN because of a positive review. It's every thing I hoped it would be. It's easy to use, reliable, and contains the ability to connect to a different country. I don't generally need of that, but I tried it, and it worked flawlessly.
This is my 4th new year subscription with Nord. I have had a few hiccups with the app but have been able to easily sort it. I love that Nord offer an overall complete package: a wide range of accessible IP addresses as well as internet security, threat protection, anti virus, etc and more if you require. I am happy to continue to subscribe as long as Nord are able to keep providing a reliable service.
After 2 days of communication with various support chat employees, NordVPN employee Gabriel Salas from the "Connectivity" department resolved my connection problem excellently! He is professional, honest, straightforward, and provides excellent advice. I am very grateful to him!
The initial chatbot actually worked and the human, Pablo, was very helpful and solved the issue.
every time it upgrades the vpn, goes lot faster and easy to connect
love the VPN, just whish that i didn't have to pause it every time i go onto a forum, cause that's where i want it most, motorcycle forums, car forums, news links, these are the places that i want it most where i am exposed the most
I am a software engineer, I purchased a static IP to avoid issues with the DevOps team. Changing my IP caused unnecessary administrative hassle that could have been avoided. The service has been working perfectly, but please reconsider the IP rotation policy.
Hello! Thank you for your feedback and suggestion. We will make sure to redirect this to our deedicated team. If you need any other help with our service, please do not hesitate to contact our support team via live chat at support.nordvpn.com. We are always accessible 24/7! - K.S.
Prompt service, great to be able to get the issue sorted without hassles.
Cannot be used during my trip in mainland China, refused to provide a refund with a 30-day guarantee. Do not purchase via Apple; it will take you for DECADES to contact them here and there and get no feedback at all. Very awful customer service cause the only thing they can do is kicking balls again and again
Hi, we're sorry to hear your trip didn't go as planned, that's genuinely frustrating, and we understand how disappointing it must have been to encounter connectivity issues at such an inconvenient time. Connectivity in mainland China can be affected by local network restrictions that are outside our control, though we understand that doesn't make the experience any less frustrating. Regarding the refund, as payments made through the Apple App Store are subject to Apple's own refund policy, we're unfortunately unable to process those directly on our end, and we're sorry if that wasn't made clearer upfront. -G.S.
Hello. We're sorry to hear that you've been experiencing inconsistent connections, we completely understand how frustrating that can be, especially when you rely on a VPN to just work. Please try switching your connection protocol to NordLynx, which often resolves connectivity issues for many of our users. If that doesn't do the trick, we'd love to dig into this further with you, please reach out to our team at support.nordvpn.com. If you've already been in touch with our customer support, please update your review with the ticket ID so we can follow up. Your feedback helps us improve, and we appreciate you taking the time to share it! -G.S.
The communication with the NordVPN support is really efficient.
I had lots of problems with my previous VPN provider. It would constantly drip my internet connection and wifi router. Since changing to NordVPN I haven't had any problem!
Great product with many capabilities. I have been using it for years with no problem.
Covers all my devises at an acceptable price
Great VPN client
I like Nord VPN. Price is good when have offers. I first took for 1 month to try. Now I can watch my programs from Holland I want to see. So I thought it is worth the money.
Absolute consistency. Some years ago I can still remember spending hours with other VPN services because they were only half working.... Since I switched to Nord, I have almost forgotten I need to use a VPN for certain things.
Always fast servers and so many to choose from and there reliable NordVPN is not just a VPN but a whole security suite for the price it's worth it i highly recommend
Fast…yes. Reliable….mostly. But unpredictable sto of access and their support does not exist. It sends Bot replies and « replies » that are worthless. Stay away.
Hello, Hans. We're sorry to hear your experience hasn't been consistently positive, that's not the standard we hold ourselves to. We understand how frustrating it can be when connections drop unexpectedly, and we take your feedback about our support quality seriously. If you're running into connection drops, switching the protocol to NordLynx in the app settings can often help stabilize things. As for support, we'd genuinely like another chance to assist you properly, please share the ticket ID here and we'll take a closer look at what happened. Your feedback matters to us, and we want to make this right. -G.S.
I had a terrible experience with Nord support after adding a dedicated IP to my plan. Disinterested, unhelpful and disbelieving of the huge throttling of browsing speed I experienced after the purchase, even after sent screenshots of the high latency. Do not get a dedicated IP with this company, or for that matter, try for any support. No help whatsoever.
Hello, Robin. We're really sorry to hear about your experience, both with the speed issues after adding a dedicated IP, and with the support interaction that followed. That is absolutely not the standard we hold ourselves to, and we understand how frustrating it must be to feel unheard. If you could please share the ticket ID from your support case, we'd like to take a closer look at what happened and make sure this is properly addressed. We're sorry this wasn't handled better the first time around, and your feedback will not go unnoticed. -G.S.
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