NordVPN (nordvpn.com) has a 4.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 77% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The products I have are great. Contacting customer service for support is an unsolved mystery to me. In the early days of my relationship with Nord, I could access a chat function easily. It was slowand laborious to get help, but it was something. Now I can find no way to make contact.
A telephone call is the gold standard for support. How I wish that would be available.
Reply from NordVPN2026-07-29
Hi there. Sorry to hear about the troubles of reaching our support team! Please note that you may contact our support team via the live chat on our site at https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-to-reach-NordVPN-customer-support or send an email to [email protected]. We appreciate your feedback and will share it with the relevant team for future improvements. G.M.
I've had a few VPN subscriptions over the years and I have decided I prefer Nord the most. It's 99.99% reliable for connections & speed on both the computer and App version. I also like the benefit of the Password Manager (Nordpass) for storing passwords, documents, notes, credit cards & more.
Nord offers great deals on new & renewing subscribers so pricing is always fair & competitive.
I have recommended it to a handful of friends and a couple of family members. They seem happy as well.
iPhone on OS26.5 became completely disconnected from the internet for a day. It was caused by NordVPN and took AI to track the cause down.Hopefully a future update will get rid of that problem and I could add more stars.
Reply from NordVPN2026-07-28
Hi, Phill. We're truly sorry to hear that, and this definitely shouldn't happen.
Here are several suggestions that should help: support.nordvpn.com/hc/en-us/articles/37813993755921.
If nothing works, you'll find a live chat box at the bottom of the page where you can start a conversation with our team to get to the root of it and resolve the issue. -E.G.
Alex · 1 review · Verified · Experienced 2026-07-28 ·
★★★★★
Quick and professional issue resolution
I reached out to NordVPN support to report a false positive where our website was incorrectly marked as malicious. The support team handled the issue very professionally and had our site unblocked without any hassle. Great service!
R
Radu · 1 review · Verified · Experienced 2026-07-08 ·
★★★★★
Good technical support
Good technical support, quick respons, good service.
Your overall service is good however first time when I instaled nordvpn, my internet sas not working. And I had to struggle to Research what is wrong. Finally I changed vpn protocol to tcp then It started working. Conection -> vpn protocol -> tcp.
All customer are not technology people So they will be strugling here. Except that everything seem good.
Reply from NordVPN2026-07-28
Hi Ankesh, thank you for sharing your detailed feedback. We’re glad the service is working well overall, though we’re sorry the first connection took extra troubleshooting. Different networks and devices can sometimes work better with a specific setup, so it’s great that switching to TCP helped. We also appreciate your point about making this clearer for less technical users! - P.B.
Love Nord VPN. after recently being hacked, NordVPN gives me absolute peace of mind. I don’t have to think about it. I have recommended it to several friends who travel.
M
Michael · 18 reviews · Verified · Experienced 2026-07-28 ·
★★★★★
Being abroad so often makes me feel at…
Being abroad so often makes me feel at home with access to everything
J
Jan · 7 reviews · Verified · Experienced 2026-07-28 ·
simple no nonsense use. Automatic connetion/simple pause.
R
Rafael · 5 reviews · Experienced 2026-07-28 ·
★★★★★
It sucks so much that they know they…
It sucks so much that they know they have to force you into a 3 year agreement. Today is my last day, and I'm incredibly happy to get rid of them.
Reply from NordVPN2026-07-29
Hello! We’re sorry to hear your experience didn’t meet your expectations - that’s never what we want for our customers. We’d love the chance to understand what went wrong. Please reach out to our team via live chat at support.nordvpn.com if you’d like us to take a closer look. We wish you all the best. — K.S.
Exceptional Service & I learned important Info for future
My issue wasn unusual. I use id.me for VA access and it showed the IP of what was a Brazilian site. The only commonality was that I was running on San Jose, CA servers and the phantom IP was San Jose, Costa Rico.
CS Rep Oriana Landeta gave me a link to check my IP validity and I submitted the data for NordVpn to review. All were flagged as USA and no phantom address appeared.
Oriana, the CS specialist took time to clearly explain what might have happened and why. The entire experience was above and beyond the norm!
To get the best price I had to cancel my existing contract and start a new one rather than simply renew my contract. However this was reasonably easy to do.
Reply from NordVPN2026-07-27
Hello, Bryan. We're sorry for any displeasure caused! Our website has introductory offers, while renewals follow our regular pricing. This allows more customers to try it out at a lower price point before deciding if they like it. Nonetheless, as you've mentioned, you can always renew with the available website offers, as it will be applied as a top-up to your existing plan. Nonetheless, we appreciate the feedback and will forward it to the relevant teams. Thank you for choosing us! -N.F.
