NordVPN (nordvpn.com) has a 4.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 77% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
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Philip Delvecchio · 1 review · Experienced 2026-07-26 ·
★★★★★
They Nickel and dime you over a few…
They Nickel and dime you over a few bucks - got charged less than an hour ago when I had no idea it would auto-renew and their policy won't allow a refund.
Reply from NordVPN2026-07-27
Hello! We’re sorry to hear this caught you off guard. As a heads-up, all NordVPN subscriptions include automatic renewal unless canceled beforehand - something we outline in our Terms of Service. That said, we’d like to look into your situation more closely. Please update this review with your Ticket ID or reach out to our team via live chat at support.nordvpn.com - we’re happy to help. - K.S.
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maggie · 7 reviews · Experienced 2026-07-27 ·
★★★★★
Hidden Billing charges DO NOT RECOMMEND
Infuriate if you want to purchase one month they make it very difficult and hidden to access your account to cancel the subscription - be warned it is not possible via the app - you have to sign in on the website itself - so the account on the app does not give you the ability to cancel and makes billing extremely confusing - appalling I got double charged twice because it is so hidden - choose a VNP that is not so sneaky with it's billing
Reply from NordVPN2026-07-27
Hello, Maggie. We are sorry for any inconvenience you have experienced. Subscriptions are managed on your Nord Account console https://my.nordaccount.com/. If you need any assistance, do not hesitate to contact us at support.nordvpn.com. -L.L.
I’ve been using NordVPN for a while now, and the connection speeds are fantastic. I rarely notice any slowdown, whether I'm streaming, browsing, or gaming. It connects instantly and stays stable. Highly recommend!
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CARLOS ML · 3 reviews · Verified · Experienced 2026-07-27 ·
★★★★★
It's a good VPN with excellent value…
It's a good VPN with excellent value for money. I'm quite satisfied with it. The only issue I've encountered is that many websites block VPN traffic, preventing access through the usual channels.
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Mr Ian White · 5 reviews · Verified · Experienced 2026-07-27 ·
★★★★★
Does what it says on the tin
Does what it says on the tin. Never had a problem and very easy to use
Excellent customer service prompt response and help
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Barry Giles · 5 reviews · Experienced 2026-07-27 ·
★★★★★
Slow logging on
In recent months I have found logging into a vpn location getting slower and slower. It makes no difference what country I select. Today it took 6 1/2 minutes to make a connection. Last year it worked very well but now it's gone rubbish.
Reply from NordVPN2026-07-27
Hello. Thank you for taking the time to share your feedback. We're sorry to hear that connection times have become increasingly slow. We understand how frustrating it is when connecting to a VPN server takes several minutes, especially if the service performed well for you in the past.
A connection time of over six minutes is certainly not expected, regardless of the server location. We'd suggest switching the connection protocol to UDP or TCP in our app settings to check for improvements. We'd also like to investigate what may be causing this and help get things back to normal.
Please reach out to our support team at support.nordvpn.com so our specialists can troubleshoot the issue with you. If you've already contacted our support team, we'd appreciate it if you could update your review with your Ticket ID so we can review your case internally.
We apologize for the inconvenience and hope we can help restore the experience you've come to expect from our service. G.M.
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David Taylor · 2 reviews · Verified · Experienced 2026-07-27 ·
★★★★★
I work overseas from time to time and…
I work overseas from time to time and having NORD allows me to continue my work with interruptions. The security it provides is amazing!
Correct,Quickly and perfect solutions for my problem!
CHAPEAU for the team of VPN
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Chris P · 2 reviews · Experienced 2026-07-26 ·
★★★★★
Something changed and i've been locked…
UPDATE - Nord finally did the right thing and gave me access to my account again.
Something changed and i've been locked out of my account. The tech support wont accept my last email receipt as proof of purchase. I still have 5 paid months of service left which I cannot use and they will not refund. Dissappointing. Looking for a new VPN now...
Reply from NordVPN2026-07-27
Hello, Chris! We are sorry for any inconvenience. We have strict identity verification rules before we can change any account details. Perhaps you can update your review with the ticket ID you received from our customer support team? We would love to check on the situation in more detail! -L.L.
The only frustrating thing is that I cannot do my banking while VPN is operating, I must disable it, do my banking and the start VPN back up
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Dave · 25 reviews · Verified · Experienced 2026-07-27 ·
★★★★★
I use NordVPN as I travel a lot and…
I use NordVPN as I travel a lot and like to feel my data is secure. I sometimes get blocked from sites when I am shopping even though I have previously bought from those sites, a bit of an annoyance but if you pause the vpn for 5mins the sites alliw you access
Hello! We’re sorry to hear you’ve had trouble connecting in China. Due to the nature of internet restrictions in certain regions, connectivity can be more challenging; however, we do have specific settings that can help. Please update this review with your Ticket ID so we can look into your situation more closely, or reach out to our team directly via live chat at support.nordvpn.com for immediate assistance. - K.S.
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John · 1 review · Verified · Experienced 2026-07-25 ·
★★★★★
Vpn not working
Serious problems with VPN not working at all. A number of Nord technicians were involved and it took time, many checks and adjustments. Nord didn't give up on the problem at all and finally were successful.
We have been testing the results for nearly a week now and the problem has not returned. Well done NORD.
