1）整个过程需要我证明我已经预付了订阅费！但是，如果 Nord 保持良好的客户帐户并管理得当，他们应该知道我预付了费用……
2) 新的支持代表花了一周多的时间每天发送包含新问题的电子邮件来解决问题..所以大约 7 个 Nord 代表，7 天多的时间，我的大量时间..每天都有新问题或信息需求
3）Nord 从未解释过为什么他们切断我的帐户访问权限！我仍然不知道为什么突然无法登录..没有给出任何解释！
4）我觉得 Nord 以及他们对待我的方式非常不欣赏！
5) 解决过程涉及太多的代表、太多的时间和太多的电子邮件..Nordv 想要的是我的抄送声明副本，证明我已经付款了…但为什么 Nord 不知道…这是我的合法问题！
NordVPN 回复2026-08-01
Hello. We're truly sorry to hear about the frustrating experience you had working through this with our team, we can absolutely understand how exhausting it must have felt to go through so many contacts over so many days, and we sincerely appreciate your patience throughout that process.
When account access issues arise, requesting verification such as payment confirmation is a standard security measure we use to ensure we are granting access to the rightful account holder and protecting your personal data.
We're sorry the resolution required so much of your time and energy, and we appreciate you sticking with us through it. Your feedback has been noted and will help us improve how we handle similar cases in the future. We truly value you as a customer. -G.S.
Hello, Jeanette! We're sorry to hear about your experience and apologize for the inconvenience.
Regarding the Kindle purchases, if the issue persists even with the VPN disconnected, it may not be related to our service, but it's certainly something we could assist with looking into. As for the newsletters, you could try temporarily disabling the Scam Protection feature to see if that resolves the issue.
We're also sorry if you weren't able to reply to the email. Our team is always available for assistance via live chat at support.nordvpn.com, where we'll be happy to investigate the issues further and help you get everything working properly. 🙏 -D.S.
