NordVPN

Hello! Thank you for your feedback and suggestion. We will make sure to redirect this to our deedicated team. If you need any other help with our service, please do not hesitate to contact our support team via live chat at support.nordvpn.com. We are always accessible 24/7! - K.S.

Hi, we're sorry to hear your trip didn't go as planned, that's genuinely frustrating, and we understand how disappointing it must have been to encounter connectivity issues at such an inconvenient time. Connectivity in mainland China can be affected by local network restrictions that are outside our control, though we understand that doesn't make the experience any less frustrating. Regarding the refund, as payments made through the Apple App Store are subject to Apple's own refund policy, we're unfortunately unable to process those directly on our end, and we're sorry if that wasn't made clearer upfront. -G.S.

Hello. We're sorry to hear that you've been experiencing inconsistent connections, we completely understand how frustrating that can be, especially when you rely on a VPN to just work. Please try switching your connection protocol to NordLynx, which often resolves connectivity issues for many of our users. If that doesn't do the trick, we'd love to dig into this further with you, please reach out to our team at support.nordvpn.com. If you've already been in touch with our customer support, please update your review with the ticket ID so we can follow up. Your feedback helps us improve, and we appreciate you taking the time to share it! -G.S.

Hello, Hans. We're sorry to hear your experience hasn't been consistently positive, that's not the standard we hold ourselves to. We understand how frustrating it can be when connections drop unexpectedly, and we take your feedback about our support quality seriously. If you're running into connection drops, switching the protocol to NordLynx in the app settings can often help stabilize things. As for support, we'd genuinely like another chance to assist you properly, please share the ticket ID here and we'll take a closer look at what happened. Your feedback matters to us, and we want to make this right. -G.S.

Hello, Robin. We're really sorry to hear about your experience, both with the speed issues after adding a dedicated IP, and with the support interaction that followed. That is absolutely not the standard we hold ourselves to, and we understand how frustrating it must be to feel unheard. If you could please share the ticket ID from your support case, we'd like to take a closer look at what happened and make sure this is properly addressed. We're sorry this wasn't handled better the first time around, and your feedback will not go unnoticed. -G.S.